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Next-Generation Contact Center

AICC
AI Contact Center

Woongjin AICC is an AI-powered contact center that automates customer interactions and drives measurable operational gains.
We deliver end-to-end services, from implementation to ongoing operation.

What is AICC (AI Contact Center)?

AICC is an AI-powered contact center that automates customer interactions and enables 24/7 service through voice and chatbots. By handling repetitive inquiries and analyzing interaction data, it improves efficiency while allowing humans to focus on high-value interactions—enhancing customer experience (CX).

Woongjin AICC

Woongjin AICC is a next-generation contact center that combines proven contact center operations expertise with AWS-based cloud and AI technologies. With modular capabilities, businesses can flexibly deploy only what they need to build an efficient smart contact center.

Flexible Architecture

  • Cloud-based rapid deployment
  • Fully managed operations with Amazon Connect
  • Scalable system that adapts to changing call volumes

Maximized Efficiency

  • 24/7 automated support with Amazon Lex
  • Reduced workload by automating repetitive inquiries
  • Optimized costs with the latest LLMs

Intelligent Experience

  • Generative AI capabilities powered by Amazon Bedrock
  • Automated summaries and insights
  • Advanced AI-driven interactions

AI-Powered Knowledge Management System (KMS)

An intelligent knowledge management system that uses generative AI to learn service knowledge and data, delivering the most relevant information instantly to support live customer interactions.

Key Capabilities

  • Centralized management of manuals, FAQs, and service content
  • Automatic updates from customer feedback and policy changes
  • AI-powered search and summarized answers to reduce lookup time

AI Voice Bot

An AI-driven automated service that understands customer speech and responds in natural language, handling repetitive inquiries and routine tasks without human intervention.

Key Capabilities

  • 24/7 automated customer support
  • Automation of repetitive tasks (e.g. reservations, orders)
  • Stable handling of high call volumes during peak periods and campaigns

AI Assistant

An AI-powered assistant that supports humans in real time throughout the interaction workflow, improving both service quality and operational efficiency.

Key Capabilities

  • Real-time recommendations of information and scripts based on STT
  • Support for new staff to accelerate onboarding and training
  • Automated interaction summaries and analytics for actionable customer insights

Start Fast,
Scale Flexibly AICC

Woongjin AICC is built on AWS’s modular cloud architecture,
enabling businesses to quickly deploy an AICC by selecting only the capabilities they need—and expand
step by step as requirements evolve.

Woongjin AI Contact Center

Intelligent Search
Generative AI Engine
Conversation Analytics (TA)
AI Voice & Chatbots
Speech Recognition (STT)
Text-to-Speech (TTS)

Cloud Contact Center

End-to-End Solution Powered by Woongjin’s Experience

Drawing on extensive contact center operations experience, Woongjin delivers AICC services across implementation and operations. Designed for real-world service environments, Woongjin AICC improves usability while driving greater operational efficiency and performance.

Woongjin AICC Services

Woongjin’s Experience

Design
Implementation
Operation
Optimization
Built on Proven AWS Technology, Strengthened by Woongjin’s Expertise

As an AWS Advanced Partner, Woongjin delivers AICC solutions built on deep expertise in AWS technologies and extensive implementation experience—ensuring both stability and scalability.

AWS PARTNER Advanced Tier Services

AWS Advanced Partner — Woongjin

  • The world’s leading cloud platform
  • Professional support from consulting to operations
Contact Center Operations & Management Services

Beyond system implementation, Woongjin delivers contact center operations supported by experienced service professionals. Backed by proven operational know-how, Woongjin ensures stable, adaptive operations in real-world contact center environments.

Operations Consulting
Professional Agent Training
Contact Center BPO

Expected Outcomes

Experience a next-generation contact center designed to deliver superior customer experiences, maximize operational efficiency, and enable data-driven decision-making.

Enhanced Customer Experience

  • Faster, more accurate responses
  • Reduced wait times with always-on service

Maximized Operational Efficiency

  • AI automation for repetitive inquiries
  • Shorter handling times and improved service quality

Data-Driven Decision Making

  • Automated interaction analysis and insights
  • Customer and market trends reflected in strategy
WOONGJIN AICC

E-mail : cyj7062@woongjin.com

FAQFrequently Asked Questions
Q1. What is AICC?
AICC (AI Contact Center) is an intelligent contact center that uses AI to automate customer interactions and improve service quality and operational efficiency. By leveraging AI capabilities, businesses can enhance customer experience while increasing productivity.
Woongjin AICC is built on AWS cloud and AI services, including Amazon Connect, Amazon Lex, and Amazon Bedrock. This AWS-based architecture ensures stability, scalability, and security on a proven cloud infrastructure.
Woongjin AICC includes modular capabilities such as a AI？powered knowledge management system (KMS), AI voice bots, real-time speech-to-text (STT), AI assistance and more. Its modular design allows businesses to deploy and scale only the functions they need.
Woongjin AICC is differentiated by its design based on extensive real-world contact center operations experience. This approach improves usability and operational efficiency while connecting productivity gains to measurable business performance.
Woongjin provides end-to-end services covering implementation, operations, and continuous optimization. Ongoing operational support ensures stable performance and continuous improvement aligned with real operating environments.
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