Use Case

 Company Overview 

Hanaro, headquartered in the Netherlands, is a service company established in 2001. It specializes in providing RMA and after-sales services (AS) for Samsung Electronics' European subsidiaries in Western Europe, covering products such as laptop computers, ODD, security devices, and VCRs.

 Customer Needs 

Due to the limitations of the support systems provided by partner corporations, Hanaro experienced difficulties in managing company resources in an integrated manner, which highlighted the need for redefining its business processes and implementing an integrated information system. To address this, the company considered the adoption of a global ERP system that would support multi-currency and multi-language features, as well as integration with its existing SCM system and future business expansion.

 Why Woongjin and the Solution were Chosen 

Hanaro sought a partner capable of fully understanding the company’s business processes and implementing the optimal system, while also ensuring continued management after the project’s completion. With extensive experience in setting up systems for overseas subsidiaries and providing maintenance services that ensure system stability, Woongjin was chosen as the ideal partner.

 Results 

Hanaro successfully migrated data from its legacy systems with Woongjin's support. Furthermore, Woongjin integrated web order and inventory management systems into SAP, streamlining processes that previously required duplicate data management. By implementing its entire business process within a single integrated system, Hanaro gained a comprehensive view of its business operations, while Woongjin enhanced the company's management capabilities through systematic user training after the system was implemented.

 Project Keywords 

#SAP #SAPBusinessOne #Global #Netherland